Category Archives: Risk

How digital can boost the economy

Having systematically created a substantial digital footprint I have been brought up short this week whilst buying a house. For those of you who haven’t bought a house in a while little has changed since, well, ever. It is still … Continue reading

Posted in analogue, assisted digital, digital, forms, lawyers, mortgage, retail, Risk | Tagged , , , , , , , , | Leave a comment

Is the fax machine killing innovation in the health service?

When a piece of technology works does an organisation relax and design systems around it, rather than customers? In the medical profession Doctors still write letters to each other as a means of referring patients, getting blood results around, etc. … Continue reading

Posted in NHS, Risk, Uncategorized | Leave a comment

Can changing our tolerance of failure enable lower cost better service?

I use GiffGaff as my mobile phone company¬†http://giffgaff.com/index/offer (don’t worry this isn’t an advert), partly because they are a little cheaper and more flexible than others but mainly because I like the business model. The model is unusual because they … Continue reading

Posted in Failure, Gifgaf, Risk | Tagged | Leave a comment