Category Archives: NHS

Is the fax machine killing innovation in the health service?

When a piece of technology works does an organisation relax and design systems around it, rather than customers? In the medical profession Doctors still write letters to each other as a means of referring patients, getting blood results around, etc. … Continue reading

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Why isn’t the NHS performing well enough out of hours?

Having spent more time in hospitals over the last few weeks than me or my family would have liked, I was very struck by Seth Godins latest great blog post , talking about the ‘death of the diva paradox’. My … Continue reading

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